{"id":19,"date":"2023-11-24T05:37:11","date_gmt":"2023-11-24T05:37:11","guid":{"rendered":"https:\/\/chouchouconcept.fr\/?page_id=19"},"modified":"2023-11-24T06:34:09","modified_gmt":"2023-11-24T06:34:09","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/chouchouconcept.fr\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19\" class=\"elementor elementor-19\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-93ffe4d elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"93ffe4d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3cca299\" data-id=\"3cca299\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b509283 elementor-widget elementor-widget-heading\" data-id=\"b509283\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Retour et Remboursement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-8b32f08 e-flex e-con-boxed e-con e-parent\" data-id=\"8b32f08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a91eb14 elementor-widget elementor-widget-text-editor\" data-id=\"a91eb14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Admissibilit\u00e9 aux retours et aux remboursements\u00a0:<br \/>Nous acceptons les retours et proposons des remboursements pour les articles d\u00e9fectueux, endommag\u00e9s ou non conformes \u00e0 la description.<br \/>Pour \u00eatre \u00e9ligible, vous devez lancer le processus de retour dans les 14 jours \u00e0 compter de la date de livraison.<br \/>L&rsquo;article doit \u00eatre inutilis\u00e9, dans son emballage d&rsquo;origine et dans le m\u00eame \u00e9tat que lorsque vous l&rsquo;avez re\u00e7u.<br \/>Articles non \u00e9ligibles\u00a0:<br \/>Les articles suivants ne sont pas \u00e9ligibles aux retours ou aux remboursements\u00a0:<br \/>Articles marqu\u00e9s comme vente finale ou non retournables.<br \/>Articles personnalis\u00e9s ou personnalis\u00e9s.<br \/>Cartes cadeaux ou bons d&rsquo;achat.<br \/>Processus de retour\u00a0:<br \/>Pour lancer un retour, veuillez suivre ces \u00e9tapes\u00a0:<br \/>Contactez notre \u00e9quipe de support client dans les 14 jours suivant la r\u00e9ception de l&rsquo;article, en fournissant le num\u00e9ro de commande et la raison du retour.<br \/>Notre \u00e9quipe vous guidera tout au long du processus de retour et vous fournira un num\u00e9ro d&rsquo;autorisation de retour de marchandise (RMA).<br \/>Emballez l&rsquo;article en toute s\u00e9curit\u00e9 dans son emballage d&rsquo;origine, y compris tous les accessoires, manuels et \u00e9tiquettes.<br \/>\u00c9crivez clairement le num\u00e9ro RMA \u00e0 l\u2019ext\u00e9rieur du colis.<br \/>Renvoyez-nous l&rsquo;article en utilisant une m\u00e9thode d&rsquo;exp\u00e9dition tra\u00e7able.<br \/>Une fois que nous aurons re\u00e7u l&rsquo;article et v\u00e9rifi\u00e9 son \u00e9tat, nous proc\u00e9derons au remboursement ou \u00e0 l&rsquo;\u00e9change selon votre demande.<br \/>Options de remboursement\u00a0:<br \/>Si vous \u00eates \u00e9ligible \u00e0 un remboursement, nous l&rsquo;effectuerons sur votre mode de paiement d&rsquo;origine dans les 7 jours ouvrables suivant la r\u00e9ception de l&rsquo;article retourn\u00e9.<br \/>Veuillez noter que les frais d&rsquo;exp\u00e9dition ne sont pas remboursables, sauf si le retour est d\u00fb \u00e0 une erreur de notre part.<br \/>En cas de remboursement, le montant rembours\u00e9 sera le prix d&rsquo;achat moins les remises ou promotions applicables.<br \/>Des \u00e9changes:<br \/>Si vous souhaitez \u00e9changer un article contre une taille, une couleur ou un style diff\u00e9rent, veuillez contacter notre \u00e9quipe de support client.<br \/>Les \u00e9changes sont soumis \u00e0 la disponibilit\u00e9 des produits.<br \/>Si l&rsquo;article demand\u00e9 n&rsquo;est pas disponible, nous proc\u00e9derons au remboursement de l&rsquo;article retourn\u00e9.<br \/>Articles endommag\u00e9s ou d\u00e9fectueux\u00a0:<br \/>Si vous recevez un article endommag\u00e9 ou d\u00e9fectueux, veuillez contacter imm\u00e9diatement notre \u00e9quipe de support client.<br \/>Nous pouvons exiger des preuves visuelles, telles que des photographies, pour \u00e9valuer le probl\u00e8me.<br \/>Une fois v\u00e9rifi\u00e9, nous proc\u00e9derons \u00e0 un remboursement ou \u00e0 un \u00e9change, y compris les frais d&rsquo;exp\u00e9dition applicables.<br \/>Les frais de livraison:<br \/>Si le retour est d\u00fb \u00e0 notre erreur, nous prendrons en charge les frais de retour.<br \/>Si le retour est d\u00fb \u00e0 un changement d&rsquo;avis ou \u00e0 d&rsquo;autres raisons non li\u00e9es \u00e0 notre erreur, vous serez responsable des frais de retour.<br \/>Contactez-nous:<br \/>Si vous avez des questions ou avez besoin d&rsquo;aide concernant notre politique de retours et de remboursement, veuillez contacter notre \u00e9quipe de support client au [fournir les coordonn\u00e9es].<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Retour et Remboursement Admissibilit\u00e9 aux retours et aux remboursements\u00a0:Nous acceptons les retours et proposons des remboursements pour les articles d\u00e9fectueux, endommag\u00e9s ou non conformes \u00e0 la description.Pour \u00eatre \u00e9ligible, vous devez lancer le processus de retour dans les 14 jours \u00e0 compter de la date de livraison.L&rsquo;article doit \u00eatre inutilis\u00e9, dans son emballage d&rsquo;origine et [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"elementor_header_footer","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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